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Shipping Policy and Updates

If you order on a weekend it could be Tuesday or Wednesday before your order ships. We process as quickly as possible but Mondays and Tuesdays tend to be rather busy with weekend orders. Please watch for the email that your package has shipped to know that your order has been processed.

Please note that orders from CANNOT be picked up in the RIH patient store. They must be shipped. If you are a patient and want immediate access to your items please shop in the store.

Now Shipping UPS Ground Saver
Beginning October 8th 2022 we began using UPS Ground Saver replacing the USPS only shipping service. Shipping is still free to the customer. UPS Ground Saver delivers your package to your local USPS and then USPS finishes the delivery.

Packages shipped to PO Boxes will still ship via USPS as UPS does not deliver to PO Boxes.

Once UPS or USPS has your package we are no longer responsible for the package. Please follow up with them and your tracking information if your package has not arrived.