Shipping Process FAQs

When will my order ship?

Once you place an order, it can take us a minimum of 24 to 48 (business) hours to package your order.

We are processing significantly more orders now and it is taking longer to package your order. Please keep in mind that our shipping department processes all online orders, all patient online orders and all Dispensary mail orders.

ON A WEEKEND OR HOLIDAY: It can take 3-5 business days to package your order. Please order what you need allowing enough time for any delays.

Remaining Holidays for 2025:

May 26th
July 4th and 7th
September 1st
Thanksgiving November 27th and 28th
Christmas December 20th through 28th
New Years January 1st

Why is it taking longer than it used to?

We are shipping significantly more orders than we used to. Please keep in mind that our shipping department processes all online orders, all patient online orders and all Dispensary mail orders.

When will I get a shipping confirmation email?

Once we package your order and print your shipping label, you will get an email alerting you that your package has been shipped. That means it is packaged and is waiting for USPS to pick it up. If they have already picked up that day, it will not be picked up until the next day.

How long will it take to receive my order?

After allowing time for us to ship your order, once shipped it will take a minimum of 2 business days. We use USPS Priority 2 Day to ship to you, BUT THEY DO NOT GUARANTEE THAT 2 DAY TIMEFRAME. It's just a general idea. Please monitor your tracking for progress. You will see exactly what we can see. Once USPS has your package there is nothing more we can do to tell you where it is.

Please email us rather than calling us with your order questions:

When you call us on the shipping phone number, we are talking to you and we aren't processing orders. If you email us, a different staff member is handling that and our shipping department can keep working on orders. We will answer your email quickly, usually within 2 hours but often immediately. This is not your typical customer service email that never gets answered. You will get excellent service by emailing us or calling us, we just prefer you email us so we can ship your order as quickly as possible.